Our Mission
At Scoopers Dog Waste Removal LLC, our mission is to provide exceptional pet waste management services that ensure a clean and healthy environment for our customers and their furry companions. We are dedicated to enhancing the quality of life for pet owners by taking the hassle out of waste removal, allowing them to enjoy more quality time with their pets. Our commitment to responsible practices, and unparalleled customer service drives us to maintain the highest standards of cleanliness and care within our communities. Together, we create a cleaner, safer world for dogs and their humans.
Our Owner
Hi there! I’m Kristen! As a proud local business based in Washington County, Maryland, I have a lifelong passion for animals that drives everything we do. Growing up around dogs, I’ve always understood the joy and companionship they bring to our lives.
Being part of this community means I care about our furry friends and their families just as much as I care about my own. Our mission is simple: to provide a reliable and efficient dog waste removal service that allows you to spend more time enjoying your pets and less time worrying about clean-up.
As dog owners ourselves, we understand the unique bond you share with your pets. Our team is dedicated to maintaining a clean and safe environment for your dogs to roam freely. We take pride in our work and strive to exceed your expectations, all while being friendly and respectful of your property.
Join us in keeping Washington County, Frederick, and West Virginia spotless—because a clean yard equals a happy pup! Thank you for trusting Scoopers Dog Waste Removal to help you care for your beloved pets.
Frequently Asked Questions
Client Portal. Once you sign up, you will receive an email with your request for services. An account will be set up where you can log in with your email and password. Inside of the account portal, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. If you would like to pay via check or cash please call us at (240) 339-3009
*NOTE: Your card will need to be linked to your account by the time we arrive for service.
Billing occurs on the 1st of each month prior to services starting. You must have a valid credit card on file, no exceptions.
Weekly service is calculated using 52 weeks per year (4.333 weeks per month). Bi-weekly service is calculated using 26 visits per year (2.162 visits per month). Because billing is averaged, you monthly rate may be higher in order to create a consistent rate all year round.
If the customer’s card is declined, we will discontinue service immediately until the issue has been resolved. A late fee of $20.00 will be applied to an account starting the day after the invoice due date.
Your technician will scoop the backyard, front yard, and side of the house upon request. We service up to 1/8 of an acre, for larger yards it is an additional fee. After scooping the poop, your technician will either take it with them for an additional fee or leave it in your trash can.
We love dogs, but we will not enter a yard if the dog(s) are outside unattended by the owner. This is for our safety.
It is the customer’s responsibility to maintain a yard free of clutter, overgrown grass, or other obstructions that may prevent Scoopers Dog Waste Removal LLC and its representatives from performing their duties in an effective manner. Scoopers Dog Waste Removal LLC is not responsible for missed pet waste if such conditions exist.
The Scooper will not walk through dense trees or brush to remove the poop.
- We observe the following holidays and adjust our schedule accordingly. If a scheduled scoop day falls on any of these holidays your service will be moved by one to three days unless otherwise noted.
- Memorial Day
- July 4th
- Labor Day
- Good Friday
- Easter Monday
Holidays Scoopers is Closed
- Thanksgiving week – Scoopers is closed on Thanksgiving day and remains closed through the weekend. Scoopers resumes services the following Monday.
- Christmas and New Year’s – Scoopers is closed from December 24 – January 2. Scoopers resumes services on January 4.
Following Thanksgiving and Christmas closures, Scoopers will perform a double-duty cleanup since a service was skipped. Scoopers technicians will be cleaning up double the dog waste and spending twice as much time cleaning your yard. There are no refunds for skipped holiday cleanings. You will be charged at your normal rate.
A notification will be sent when a technician is scheduled to arrive within 30-60 minutes. Customers are not required to be home during the time of service, we simply ask for easy access to the cleaning areas and that no aggressive dogs be left out in the yard.
YES! Every yard, every time. We take every measure to prevent the spread of disease and insects from one yard to the next.
Effective 12/1/25 we will no longer be taking the waste away. We will place the waste in your trash receptacle. If your trash bin is not outside, we will double bag the waste to make it presentable and place it next to your gate.
You are not required to be home at the time of service. We will send you a message before arrival and send a picture of the completed job before we leave.
Scoopers requires a 3-month service commitment for all new customers. After the initial 3 months, services may be canceled at any time for any reason with a 72-hour notice. Customers can cancel by calling, sending a text message, or updating their subscription through the customer portal.
If you cancel service before completing the 3-month commitment, you will be charged a cancellation fee of $150.00.
Customers that pause services for certain times of the year will be subject to initial cleanup fees, when they return to their subscription.
If a customer cancels services halfway through the month, they will be charged immediately for services that have previously occurred.
If Scoopers is unable to access your yard because your gate has been locked you will still be charged for the cleaning.
Your Scoopers Technician will knock at your door, attempt to call you, and send you a text message, before skipping your yard cleanup for that day.
