(240) 339-3009
Address
5 Public Square Suite 301, A20, Hagerstown, MD 21740
Email
(240) 339-3009

Scoopers Dog Waste Removal – Service Policies

 

Pricing Policy 

  1. Quotes in most cases are accurate, however, no pricing is final until the yard is fully inspected on the first visit. Scoopers will communicate with you if there is any price change before starting services.
  2. Our service fees are based on the size of a standard 1/8-acre backyard. Yards larger than this will incur an additional fee. If you need your front yard cleaned, the charge will depend on its size and the number of dogs, and any additional fees will be discussed.
  3. Customers who choose to pause services for any reason may be subject to initial cleaning fees before being added to the monthly service again.
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Payment Policy

  • If you sign up for a Scoopers promotion offering a one-time free first clean-up and cancel after the second month. You will be charged a cancellation fee of $125.00.
  • Payments for reoccurring services are due on the first day of each month for services previously received.
  • If payments are late you will be subject to a $10 late fee.
  • Services will stop immediately if your payment is not received.
  • When first linking a debit or credit card to your online portal a test transaction for $1.50 will occur.
  • Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks before any changes.
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Weather Policy

  • Scoopers operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions.
  • If Scoopers is unable to provide service for one week because of unsafe conditions we will perform services the following week, and clean up the accumulated dog waste. Since a scheduled service was missed, Scoopers will be cleaning up double the dog waste and spend double the time cleaning up your dog waste. You will still be charged for the full month.
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No Access Policy

  • If Scoopers is unable to access your yard because your gate has been locked you will still be charged for the cleaning.
  • Your Scoopers Technician will knock at your door, attempt to call you, and send you a text message, before skipping your yard cleanup for that day.
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Dangerous Pet Policy

  • We love dogs, but will NOT enter a yard if the dog(s) are outside unattended by the owner. This is for our safety.
  • If Scoopers believes that your dog is aggressive, or will not let us clean the yard we will make attempts to contact you by knocking on your door, calling, and sending a text message. If Scoopers is unable to clean due to a dangerous dog you will still be charged for the visit.
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Cancelation Policy 

  • Scoopers has no contracts and customers can cancel services at any time for any reason with 72-hour notice. Customers can call in to cancel, send us a text message or update their subscription plan through the customer portal.
  • Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their initial subscription.
  • If a customer cancels services halfway through the month they will be charged immediately for services that have previously occurred.
  • If you sign up for a Scoopers promotion offering a one-time free first clean-up and cancel after the second month. You will be charged a cancellation fee of $125.00
  • Customers who would like a skipped service and do not notify Scoopers 72-hours in advance will still be charged for cleanup as we will serve double duty the following week.
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Client Responsibility 

  • As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances due.
  • If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please let us know in advance to pause the service up to one month. After one month, we will automatically cancel, and an initial cleaning fee will apply when you sign up again.
  • It is the customer’s responsibility to maintain a yard free of clutter, overgrown grass, or other obstructions that may prevent Scoopers Dog Waste Removal and its representatives from performing their duties in an effective manner. Scoopers Dog Waste Removal is not responsible for missed pet waste if such conditions exist.
    • The Scooper will not walk through dense trees or brush to remove the poop.
    • It is the clients responsibility to notify our team if there is a change of listed dogs using the yard.

 

Holiday and Service Interruptions 

  • We observe the following holidays and adjust our schedule accordingly. If a scheduled scoop day falls on any of these holidays your service will be moved by one to three days unless otherwise noted.
    • Memorial Day
    • July 4th
    • Labor Day
    • Easter Monday

 

Holidays Scoopers is Closed 

  • Thanksgiving week – Scoopers is closed on Thanksgiving day and remains closed through the weekend. Scoopers resumes services the following Monday. 
  • Christmas and New Year’s – Scoopers is closed from December 24 – January 1. Scoopers resumes services on January 2.

Following Thanksgiving and Christmas closures, Scoopers will perform a double-duty cleanup since a service was skipped. Scoopers technicians will be cleaning up double the dog waste and spending twice as much time cleaning your yard. There are no refunds for skipped holiday cleanings. You will be charged at your normal rate.

 

Referrals 

Refer a friend and receive your next service FREE! The person you are referring MUST list your first and last name when using you as a referral. In order to receive your free service, you must be an active recurring customer. You will not receive a free service if it has been over 30 days since your last service with Scoopers. You will receive your free service after we have completed the service of the person you referred and they have paid in full for that service.

 

Liability 

  • We assume no liabilities for damages to yards, gates, pets or other properties.
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Acknowledgement

  • By initiating service, both parties agree to the above terms and responsibilities.

SMS Privacy Policy

Scoopers Dog Waste Removal LLC may disclose Personal Data and other information as follows:

  • Third Parties that Help Provide the Messaging Service: We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.
  • Additional Disclosures: Affiliates: We may disclose the Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Privacy Policy

Effective: January 2, 2026

Contents

 

1. ABOUT US

 

2. ABOUT THIS PRIVACY POLICY

 

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

 

4. HOW WE USE YOUR PERSONAL INFORMATION?

 

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

 

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

 

7. YOUR MARKETING CHOICES

 

8. RETENTION OF YOUR DATA AND DELETION

 

9. INTERNATIONAL TRANSFERS

 

10. YOUR DATA PROTECTION RIGHTS

 

11. CHANGES TO THIS PRIVACY POLICY

 

12. CONTACT US



1. ABOUT US

“We”, “us” or “our” means Scoopers Dog Waste Removal LLC, with its principal place of business located at 7610 Shady Lane Boonsboro MD US 21713.

2. ABOUT THIS PRIVACY POLICY

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Please take a moment to read through this Policy in its entirety.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information please contact us via e-mail at kristen@scoopersdog.com.

3. WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT?

We collect personal information that you provide directly to us:

Contact information. If you sign up to receive our newsletter, emails, or text messages from us, we will collect your name, email address, mailing address, phone number, and any other information needed to contact you about the Services.

Payment information. To order products or services through the Services, you will need to provide us with payment information (like your bank account or credit card information). Please note that your financial information is collected and stored by a third party payment processing company. Use and storage of that information is governed by the third party payment processor’s applicable privacy policy.

Survey information. You may provide us with other personal information when you fill in a form, respond to our surveys or questionnaires, provide us with feedback, participate in promotions, or use other features of the Services.

Communications information. We may also collect other information during our communications with you, including information that you send to us when interacting with our customer service agents, or when you call us or send emails or text messages. This may include information about how you contacted us, your marketing preferences, and other information that you choose to share.

4. HOW WE USE YOUR PERSONAL INFORMATION?

We use the personal information we collect for the following reasons:

  • To send you our newsletter, or other information or marketing about our Services that you think may be of interest to you.

  • To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

  • To provide you with information about the Services that you request from us or which we feel may interest you.

  • To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.

  • To facilitate contests, sweepstakes and promotions, and to process entries and provide prizes and rewards.

  • To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.

  • To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.

5. WHAT IS OUR LEGAL BASIS FOR PROCESSING?

In certain countries we are required to have a legal basis for collecting and using your personal information.Our legal basis will depend on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need your information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your fundamental rights. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Contact Us” section below.

6. HOW WE SHARE YOUR PERSONAL INFORMATION?

We may share your personal information in the following ways:

  • With vendors, consultants, and other service providers who process your personal information on our behalf when they provide services to us, for example data analytics, research, marketing and financial services.

  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company.

We may be legally required to disclose or share your personal information without your consent in some circumstances, for example to comply with a court order or law enforcement. In such circumstances, we will only disclose your personal information if we have a good-faith belief that such sharing is required under applicable legal obligations.

7. YOUR MARKETING CHOICES

When you sign up for a promotion like a sweepstakes, or subscribe to receive our newsletter or marketing/promotional messages, we use your personal information to help us decide which products, services and offers may be of interest to you.

We will send marketing messages to you if you have asked us to send you information, bought goods or services from us, or if you provided us with your details when you entered a competition or registered for a promotion. If you opt out of receiving marketing messages, we may still send you non-promotional emails. We will ask for your consent before we share your personal information with any third party for their direct marketing purposes.

You may unsubscribe from marketing messages through a link we include on messages we send you. You can also ask us to stop sending you marketing messages at any time by contacting us at: kristen@scoopersdog.com.

8. RETENTION OF YOUR DATA AND DELETION

Your personal information will not be kept longer than is necessary for the specific purpose for which it was collected.

When we decide how long we will keep your information we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, why we need it, and any relevant legal requirements (such as legal retention and destruction periods).

The foregoing will, however, not prevent us from retaining any personal information if it is necessary to comply with our legal obligations, in order to file a legal claim or defend ourselves against a legal claim, or for evidential purposes.

Details of retention periods for different aspects of your personal data are available from us on request by contacting us using the contact details provided under the “Contact Us” heading below.

9. INTERNATIONAL TRANSFERS

We will ensure that any transfer of personal information to countries outside of the United States will take place pursuant to the appropriate safeguards.

10. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below

  • You may access, correct, or request deletion of your personal information

  • You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, (i.e. your data to be transferred in a readable and standardized format).

  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

You may also have the right to complain to a supervisory authority about our collection and use of your personal data. For more information, please contact your local supervisory authority.

11. CHANGES TO THIS PRIVACY POLICY

From time to time, we have the right to modify this Privacy Policy. We’re likely to update this Privacy Policy in the future and when we make changes. When we update this Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.Please come back and check this page from time to time for the latest information on our privacy practices.

12. CONTACT US

The data controller of your personal information is Scoopers Dog Waste Removal LLC, with its principal place of business located at 7610 Shady Lane Boonsboro MD US 21713.

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Scoopers Dog Waste Removal LLC

5 Public Square Suite 301, Hagerstown, MD 21740

kristen@scoopersdog.com